help center

Frequently Asked Questions.

answers

Everything You Need to Know.

Can't find your answer? Reach out to us directly — we're always happy to help.

How long does shipping take? +

Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Do you offer free shipping? +

Yes! We offer free standard shipping on all orders.

Do you ship internationally? +

Yes! We ship worldwide with UPS.

How do I track my order? +

Once your order ships you'll receive a confirmation email with a tracking number.

Are your products safe for sensitive skin? +

All of our jewellery is made of 14K gold.

What is your return policy? +

All orders are made to order, which is why products are non-returnable.

Can I exchange a product? +

Exchanges depend on whether modifications can be made to the piece.

My item arrived damaged. What do I do? +

Please email us within 7 days with a photo of the damage and your order number.

Do I need an account to order? +

No account is required — you can check out as a guest.